Rear Derailleur,R7 Ranger Pioneer CTI CTI2 Transfer Transit City1 Tundra TundraV2 FatTire1 StreetCruz1 Endura Emerge Highland 26Urbanite Elevation Rvrwest Dolphin E06 B06 R8 Alpine EBE3 E03 D1rt Approach,Regular

The part itself is fine but not necessarily what I needed. I sent a picture of the damaged area and explained I needed the derailleur hanger. The support person could not help with that so had to ask his supervisor. He came back with the derailleur was what I needed and I questioned that. I specifically asked if the derailleur included the hanger. He said he would have to ask his supervisor again. He came back with the derailleur is what I need and all parts needed should be there. So I ordered and it did not include the hanger I specifically said I needed. I asked for assistance in finding that part since it isn’t readily available on your parts listing. I was sent a link to various hangers and am now getting assistance from a bike shop in ordering the right hanger. A couple months in the process now and still don’t have my bike repaired. I am sure the part I received is good but customer support could sure use an upgrade.

Excellent service